Privacy Policy

Honeybadger AI is the trading name of Honeybadger AI LLC. Honeybadger AI LLC is the operating entity for all sales, billing and support. Honeybadger AI LLC is the data controller for personal data collected about our customers and site visitors.

When you buy our software and use it to answer your own customers' calls, you are the controller of your callers' data and we act as your processor, handling it only to run the service for you.

• Identity and contact data (name, business name, email, phone) — to create your account, build your agent, and provide support. Legal basis: performance of a contract.
• Account credentials — to secure access to your dashboard. Legal basis: contract and legitimate interests.
• Call and conversation data (transcripts, summaries, captured lead details, booking details) — to operate the agent, show your dashboard and push leads to your CRM. Legal basis: contract.
• Support messages — to answer your questions. Legal basis: contract and legitimate interests.
• Usage, telemetry, device identifiers and IP address — for security, fraud prevention, and product improvement. Legal basis: legitimate interests.
• Marketing preferences — to send product updates you asked for. Legal basis: consent.

Payment card details are collected and processed by our payment provider, not by us. We never see or store full card numbers.

• Service providers and subprocessors: hosting and database, AI model and voice providers, telephony, email delivery, and analytics tooling
• Our Merchant of Record and payment provider, for the sale of the product, subscription management, payments, tax compliance and invoicing
• Your own connected systems where you configure them — CRM, calendar, webhook destinations
• Professional advisers such as legal and accounting
• Authorities where required by law

We do not sell personal data.

Account data is kept for as long as your account is active. Call transcripts, lead records and booking data are retained while your account is active and for up to 12 months after cancellation, unless you ask us to delete them sooner. Billing records are kept for the period required by tax law. After that, data is deleted or anonymised.

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal data, to object to processing, and to withdraw consent. UK and EEA residents may also complain to their supervisory authority; we respond to rights requests within one month.

To exercise any right, email support@honeybadgerai.io.

Our infrastructure and some subprocessors are located in the United States. Where data is transferred out of the UK or EEA, we rely on Standard Contractual Clauses or an applicable adequacy decision.

We apply appropriate technical and organisational measures: encryption in transit over HTTPS, encryption at rest with our hosting provider, row-level access controls on customer data, and secrets held in server-side environment variables — never in frontend code.

We use essential cookies and local storage to keep you signed in and to remember a returning visitor so an agent does not ask for the same details twice. We use limited analytics to understand traffic. We do not run third-party advertising cookies. You can clear or block cookies in your browser; essential functions may stop working if you do.

Conversations with our AI agents may be transcribed and summarised so the business you called can follow up. Businesses using our agents are responsible for meeting the call-recording and disclosure laws of their jurisdiction.

Privacy questions and requests: support@honeybadgerai.io.